Refund Policy
Teams and Memberships
REFUND POLICY: All purchases after 72 hours are final. On a case-by-case basis, The Pen reserves the right to offer a refund, credit to another class, clinic, camp, or lesson.
Payments made via Playbook 360, third-party payment systems, cash, and checks are non-refundable. The Pen reserves the right to determine if a refund is warranted, and if warranted, The Pen has the right to determine the refund amount or credit. Refunds may take up to 6 weeks to process.
Team Payment Plans: Members canceling their payment plan prior to full payment of dues will be liable for the entire balance remaining. Prior to the cancellation of membership, the balance must be paid in full. Exceptions to this policy will be made for: Military deployments, player relocation, or Injury.
Payments made in full are final and non-refundable.
Deposits are final and non-refundable.
Refund Schedule for Camps, Classes, Cage Rentals, Team Rentals, Lessons:
The Pen will provide a refund requested within 72 hours of the purchase being made so long as the refund is requested at least 48 hours in advance of the beginning of the camp, class, or other event associated with the purchase.
AFTER 72 HOURS OF PURCHASE
After 72 Hours all purchase are considered final and nonrefundable. The Pen reserves the right to partial refund in the form of credit or funds. This will be considered on a case by case basis.
Rescheduled Programs of Any Kind
In the event any type or program including but not limited to any league, team, camp, class, or event is postponed due to events or circumstances outside of the control of the Company, the Company will make its best efforts to reschedule the program as soon as possible.
We understand that the postponement of seasonal programming could lead to a rescheduled date that does not work well for customers. With this in mind, we will provide Site Credit to anyone who is no longer able to participate in a program that has not yet begun as a result of any program start date being postponed by 8 weeks or more.
If an in progress program is postponed due to events or circumstances beyond the control of the Company, the company will make its best efforts to reschedule any remaining portion of the programming as soon as possible. There will be no refunds or credits offered for in progress programs that are postponed under any circumstances.
Alternative Digital Programming
For all youth programming including teams and summer camps, the Company has alternate digital programming planned in the event that it is not safe to have participants attend in person due as a result of Covid-19 or other circumstances outside of the control of the Company. Under no circumstances will refunds or credits of any kind be provided when the company provides alternate digital programming.
Refund Approval Guidelines
Teams
We consider all team purchases as final and non refundable. It is in our sole discretion to give partial to players who do not follow our rules and policies or quit after having registered. It is should be understood that our fees are set based on a projected number of players. If a player is removed or quits, it is in our sole discretion to consider if a refund is warranted.
Registrants are not entitled to a refund because they weren’t placed on a team, a division, or a camp or clinic group they requested.
Refund requests are responded to within 5-10 days of the refund request form being submitted. Any refund or credit offered will be returned within 15 business days of a resolution being reached on the refund request.
Camps, Clinics, Classes, Youth Programs
It is in our sole discretion to give partial or full credits to participants who do not follow our rules and policies or quit after having registered. It should be understood that our fees are set based on a projected number of participants. If a player is removed or quits, it is in our sole discretion to give partial or full credit.
Registrants are not entitled to a refund because they weren’t placed on a camp or clinic group they requested.
We understand injuries happen, and injured players can contact league office as soon as possible in regards to rolling over credit towards future seasons.
Cancellation requests are responded to within 5-10 days of the cancellation request form being submitted. Any refund or credit offered will be returned within 15 business days of a resolution being reached on the refund request.